SHIPPING RETURN AND EXCHANGES
SHIPPING & RETURNS
Each ASHIA piece is prepared with care before leaving the studio. Please review the information below before placing your order.
SHIPPING
In-stock pieces
In-stock pieces are prepared and dispatched within up to 14 days from order confirmation.
As many ASHIA pieces are individually carved, assembled and finished by hand, we take the time to carefully inspect each piece before it leaves the studio.
Made to order
Made-to-order and bespoke pieces are available by personal appointment only.
Production details, timing and specifications will be confirmed individually before the order is placed.
International delivery
Once dispatched, international orders may take up to 14 days to arrive, depending on the destination and customs processing.
Delivery times are estimates and may vary during holidays, peak periods or due to customs procedures beyond our control.
Duties & taxes
International orders may be subject to local import duties, taxes or customs fees upon arrival.
Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the customer.
ASHIA is not responsible for charges imposed by local customs authorities.
RETURNS
We hope you will love your ASHIA piece. If for any reason it is not right for you, you may request a return within 14 days of receiving your order.
To be eligible for a return, the piece must be returned in its original condition, unworn, unused and undamaged, with its original packaging.
Please contact us before returning an item. Return instructions will be provided once your request has been approved.
Return shipping
Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged or incorrect, or otherwise required by applicable law.
Refunds
Once the returned piece has been received and inspected, the approved refund will be issued to the original payment method.
Any treatment of original shipping costs, duties or taxes will be determined in accordance with applicable law.
Made-to-order & personalised pieces
Made-to-order, bespoke, personalised or individually altered pieces are not eligible for return, except where a return or remedy is required by applicable law.
Damaged or incorrect orders
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible with your order details and photographs of the piece.
We will review the matter and arrange the appropriate solution.
Natural materials
ASHIA works with natural crystals, gemstones and pearls. Variations in color, transparency, inclusions, markings and surface are inherent to these materials and make every piece individual.
No two pieces are exactly alike.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
FAQ
What are your jewelry pieces made of, and how can I take care of them?
Our jewelry is made from natural materials, including crystals, gemstones, natural silk threads, diamonds, and gold.
To maintain their beauty and shine, avoid exposure to water, perfumes, lotions, and chemicals. Store your jewelry in a box or fabric pouch when not in use, wear and remove it gently, and treat it like a true treasure.
My jewelry piece broke—do you offer a warranty?
We stand behind the quality of our jewelry.Our warranty covers manufacturing defects but does not include natural wear and tear, damage caused by improper use, or exposure to harmful substances.
If your piece breaks, please contact us with a photo, and we’ll be happy to explore repair options or offer a discount on a replacement
Shipping questions
How long does shipping take?
Since each piece is handcrafted, production time takes between 3 to 5 weeks.
Shipping time varies depending on the destination, but in most countries, delivery takes up to 7 business days.
Once your order has been shipped, you will receive a tracking number via email.
Returns questions
Can I return or exchange a jewelry piece?
Yes, you can return an unworn jewelry piece within 14 days of receiving it, provided it is in new condition and in its original packaging.
Please note that custom-made jewelry cannot be returned.